1. Who we are
HashtagHQ ("we", "us", "our") is a digital marketing studio. This Privacy Policy explains how we handle personal information you share with us through this website, our contact forms, our WhatsApp number, and any services we provide.
2. What we collect
- Contact details you submit (name, company, email, phone, the message you send us).
- Project details you share to help us scope work (services, budget range, brand assets).
- Technical data automatically: IP address, device, browser, pages visited, referring URL.
3. How we use it
- To respond to enquiries and deliver services you've requested.
- To improve our website, measure performance, and prevent abuse.
- To send you operational updates about projects you've engaged us for.
4. Lawful basis
We process your data under (a) your consent, (b) legitimate interests (running and improving our business), or (c) performance of a contract.
5. Sharing
We do not sell your data. We share it only with service providers that help us run the site (hosting, analytics, email, scheduling) and with regulators when legally required. All providers are bound by contracts limiting their use of your data.
6. Cookies
We use a small number of cookies for essential site functionality and aggregate analytics. You can clear or block cookies in your browser settings; some site features may not work without them.
7. Retention
Contact enquiries are kept for up to 24 months. Client project records are kept for up to 7 years to meet tax and legal obligations.
8. Your rights
You can ask us to access, correct, delete or port your data, or to restrict or object to processing. Email hello@hashtaghq.com.
9. International transfers
We work with clients across the UK, EU, US, Canada, Australia and UAE. Where data is transferred outside your country we use appropriate safeguards (e.g. Standard Contractual Clauses).
10. Changes
We may update this policy from time to time. The "Last updated" date above tells you when.
11. Contact
Questions? Email hello@hashtaghq.com.